Privacy Policy
Last Updated: March 2026
Drain Surgeons Group Ltd (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website
1. Information We Collect
We may collect and process the following data about you:
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Identity Data: Name, title, and company name (for commercial clients).
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Contact Data: Billing address, service address, email address, and telephone numbers.
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Technical Data: IP address, browser type, time zone setting, and location data when you interact with our website.
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Service Data: Details about the drainage issues reported, site photos (if provided), and history of services provided.
2. How We Collect Your Data
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Direct Interactions: You may give us your data by filling in forms on our site, calling our 24/7 emergency line, or corresponding with us by email.
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Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing patterns.
3. How We Use Your Information
We use your data only when the law allows us to. Most commonly, we use it to:
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Perform a Contract: To provide drainage clearance, CCTV surveys, or installation services at your property.
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Legitimate Interests: To provide you with quotes, manage our relationship with you, and improve our website performance.
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Compliance: To comply with legal or regulatory obligations (such as tax and accounting).
4. Data Sharing
We do not sell your personal data. We may share your information with:
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Internal Teams: Our engineers and office staff to facilitate your service.
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Sub-contractors: Specific specialists (e.g., specialized plant installers) if required for your project.
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Regulatory Bodies: If required by law or to protect the safety of our team and the public.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees and partners who have a business need to know.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically 6 years for financial records).
7. Your Legal Rights
Under UK data protection laws, you have rights including:
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Access: The right to ask us for copies of your personal information.
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Rectification: The right to ask us to correct information you think is inaccurate.
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Erasure: The right to ask us to erase your personal information in certain circumstances.
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Object/Restrict: The right to object to or restrict the processing of your data.
8. Cookies
Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site. You can set your browser to refuse all or some cookies.
9. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us:
Drain Surgeons Group Ltd Address: The Old Rose Garden, Orchard Road, Hurst RG10 0SD
Email: info@drainsurgeonsuk.com
Phone: 0118 336 0084